Q and A

1. What is National LIFTOR ?
2. What costs are there ?
3. Why does the National LIFTOR process work ?

What is National LIFTOR ?

B. National LIFTOR provides a set of OSHA compliant services, and productivity consultation to subscribing industrial sites, including:

• Centralized Credentials and On-Demand Reporting – We keep OSHA records for you!

• Workshops for Certified Instructors, Test Examiners, and Master Test Examiners

• A set of OSHA, ADA & EEO valid test models for certifying the skill of operators.

• A set of management policy models used for OSHA, EEO and ADA compliance

• A National Registry of Certified Operators who have met the rigorous skill standards

• OSHA compliant triennial operator evaluation procedures.

• Email Near Miss Reporting, Instructional Models for Pedestrians, etc., etc., etc.

• 24/7 FREE Telephone HOTLINE for immediate access to help and consultation.

Step 1. Register (Operator) for the National LIFTOR Certification Process through an industrial site sponsored National LIFTOR Certified Instructor or Test Examiner (usually a front-line supervisor).

Step 2. Study & practice the lift truck operating criteria and learning materials to help prepare for an on-truck certification test.

Step 3. Attempt to complete the performance test under the supervision of a National LIFTOR Certified Test Examiner.

Step 4. After successfully demonstrating ALL criteria required by the test, formally register with National LIFTOR headquarters to receive credentials attesting to the skills certified.

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What costs are there ?

Note:  For those Monaco Group, Inc. clients who want to have an option to the below traditional cost schedule, we will be offering a "LIFTOR membership" structure through a web site that will provide "ala charte" access to ALL of LIFTOR's resources.  In late 2010, LIFTOR will deliver most documents and some services over the web. Not only will costs to our clients substantially improve, but they will continue to improve over time with the "Author Honorarium" rebates possible for Approved LIFTOR process improvements  by our clients.    Call to discuss:1-732-563-4430.

Subscription/License Includes license to use ALL National LIFTOR published materials and updates at one contiguous industrial site address, plus

• Professional fees  for one (1) required set (Packet) of validated documents for the most-used class of truck in one work environment, includes reliability documentation from joint study with on-site personnel.  (Additional make or model of truck, and/or different work environments require separate fees.)
• Up to 100 operators per year entered into national registry and given wallet-size National LIFTOR Certification cards, and 8 1/2" X 11" certificates (3-year expiration cycle)
• Unlimited 24/7consultation with National LIFTOR headquarters, by phone or email.
• access to the Workshops for your Instructor & Test Examiner Candidates
• Registration at annual Certified Instructor Conference at reduced fee
• Monthly work review teleconference with headquarters (by appointment)
• ALL materials and use of Daily/Shift Examination job-aided records for up to 30 powered industrial trucks for one year.
• LIFTOR Leader's activity reports. (LIFTOR Registry activity)

 * Fees subject to change without notice.  Minimum time engagement required for consulting services:  Any assignment of LESS than 5 consecutive days will be invoiced $2400 per day, plus travel expenses.  An all-in-one Industrial Site License includes nearly all professional fees except days where any form of testing or skills checking is conducted.
 

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Why does the National LIFTOR process work ? 

In the Project Manager's opinion...

It drives the executive teams business strategy and goals to front-line employees...where the execution happens.

Ever since the beginning in 1985, we have used a systematic "problem solving" approach to improve the productivity and safe work practices of industrial truck operators. Among the licensed industrial sites to which we have transferred our technology, I continue to see the same dramatic improvements in operator safety to which I testified during the 1996 OSHA hearing on the new operator training rule (see Federal Register and US-DOL Hearing Transcripts from DOCKET NO. S-008, 1996.

But, why does the National LIFTOR approach work? In my opinion, it works because:

• It brings a set of very effective management practices to the front-line employees.  Yes, it targets forklift operators...AND...they become a model of good corporate strategy execution for all others.
• LIFTOR specifies, in precise behavioral detail, exactly what operators and their supervisors actually DO on THEIR job to improve the risk of injury or collateral loss...and how to meet and exceed their goals
• Operators participate in a team process that seeks their approval to specify "operating rules" that are not already required by a government body.  This makes it easy for operators to act on workplace rules of their own making.  The facilitated meetings are conducted by an experienced registrar from National LIFTOR.  In the process they carry out the strategy of the corporate executive team with clearly specified accountabilities, appropriate deliverables, and good working relationships.
• It requires that operators get on the truck and submit to a rigorous test that requires them to demonstrate every possible safe maneuver (up to 50 of them) that would otherwise be the cause of an injury or product loss. Little time is wasted because there are NO written tests, watching videos or sitting in a classroom to "talk about" forklift safety.
• It requires that a rigorous on-truck test be administered by someone who has front-line supervisory authority. This person has the authority to grant "certified operator" status, and thus sets the standard for safe operating practices.
• Since every operator is certified, one at a time, by each certified Instructor/Test Examiner, there is a daily and continuous reminder, to all people in the immediate department, that safe and productive operating of industrial trucks is an important value at our company.
• Operators, over time, tend to like the clear and demanding operating standards that are specified, in writing, ahead of time. Often, for the first time in their work life, operators are able to rationally decide how fast to go, or how close to get to pedestrians…because it is specified in the standards they helped decide, learned, and then demonstrated, to earn National LIFTOR certification status.
• Operators earn certification status only after they demonstrate both productive AND safe behavior. Key test items are timed so that operators have to learn to act both safe and at an appropriate pace.
• Senior management, in authorizing the resources, establishing a "TEAM" to install and operate National LIFTOR, and through regular review of results, sends a very strong signal to everyone that industrial truck "productivity with safety" is an important workplace value. Nearly everyone at the industrial site responds accordingly…especially with regular work review meetings with the senior manager...such as during a monthly staff meeting.
• National LIFTOR Headquarters provides 24/7 HOTLINE resources to Certified Instructors &Test Examiners and to the Local National LIFTOR Team Leader (manager). Via telephone, email, and fax, day-to-day problems get solved and questions get answered…at no extra cost to you.  Additionally, there is a no-extra cost monthly teleconference (work review meeting) to help your industrial site Team stay focused on the mutual National LIFTOR mission.  J.M.

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